Privacy and Policy

PRIVACY POLICY - Last updated: July 16, 2024


At YISH RIDE, accessible from https://cabs.yishride.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by YISH RIDE and how we use it.


If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.


Log Files

YISH RIDE follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.


Cookies and Web Beacons

Like any other website, YISH RIDE uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.


Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.


Google


https://policies.google.com/technologies/ads


Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of YISH RIDE.


Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on YISH RIDE, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.


Note that YISH RIDE has no access to or control over these cookies that are used by third-party advertisers.


Third Party Privacy Policies

YISH RIDE's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.


You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?


Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.


YISH RIDE does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.


Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in YISH RIDE. This policy is not applicable to any information collected offline or via channels other than this website.


Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.




Data collections and uses


YISH Cabs collects the following data from these sources:


 


1. Data provided by users. This includes:


 


Account information: We collect data when users create or update their YISH Cabs accounts, or place orders via guest checkout features. This includes first and last name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), user settings (including accessibility settings), and loyalty program information for YISH Cabs partners.


 


For drivers and delivery persons, this also includes vehicle or insurance information, emergency contact information, and evidence of health or fitness to provide services using YISH Cabs apps.


Background check information (drivers and delivery persons): This includes information submitted during the driver/delivery person application process, such as driver history or criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work. This information may be collected by YISH Cabs service providers.


Identity verification documents and photos: This includes government issued identification such as driver’s license or passports (which may contain identification photos and numbers, date of birth, and gender), and user-submitted photos such as selfies and profile pictures.


Demographic data: We collect demographic data such as birth date/age, gender or occupation when necessary to enable certain features, or provide access to age-restricted products or services. For example, we collect users’ date of birth or age to verify eligibility to use YISH Cabs Cash or YISH Cabs Money, or when they purchase alcohol or cannabis products. We also collect or infer (using first name) gender information to enable female or non-binary users to designate their preference for providing or receiving services to/from female or non-binary users, as well as for marketing and advertising.


 


We also collect demographic data, such as age group and household composition, through user surveys.


User content: We collect data (including chat logs and call recordings) when users contact YISH Cabs customer support, provide ratings or feedback for users, restaurants or merchants, use features that enable users to upload content or submit recordings (including in-app audio recordings or dashboard cameras recordings), or otherwise contact YISH Cabs.


 


Please see here (riders), here (drivers), and here (delivery persons) for more information about how ratings provided by other users are determined and used.


Travel information: We collect travel itinerary information, including times and dates of upcoming flight, lodging or car rental reservations, from users of our YISH Cabs Travel feature. We collect such information when users manually input their information into their YISH Cabs Travel itinerary.


2. Data created during use of our services. This includes:


 


Location data (driver and delivery person): We collect precise and approximate location data from drivers’ and delivery persons’ mobile devices when the YISH Cabs app is running in the foreground (app open and on-screen) or background (app open but not on-screen).


Location data (riders and order recipients). We collect precise and/or approximate location information from riders’ and order recipients’ mobile devices if they enable us to do so via their device settings.


 


YISH Cabs collects such data from the time a ride or order is requested until it is finished, and any time the app is running in the foreground (app open and on-screen). See “Choice and transparency” below for information on how riders and order recipients can enable precise location data collection.


 


Riders and order recipients may use the YISH Cabs apps without enabling collection of location data from their mobile devices. However, this may affect certain features in the YISH Cabs apps. For example, a rider who has not enabled precise location data will have to manually enter their pickup address.


 


In addition, precise location data collected from a driver’s device during a trip is linked to the rider’s account, even if the rider has not enabled precise location data to be collected from their device. This data is used for purposes such as customer support, fraud detection, insurance, litigation and receipt generation.


Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided; trip or order details (such as date and time, requested pick-up and drop off addresses, distance traveled and items ordered, such as food, prescription drugs or other delivery items); and payment transaction information (such as a restaurant’s or merchant's name and location, amount charged, and payment method). We also associate a user’s name with that of anyone who uses their promotion code.


 


This also includes information provided by users when placing their order, such as their allergies information.


Usage data: We collect data about how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, and app crashes and other system activity.


Device data: We collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.


Communications data: We collect data regarding communications between users that are enabled through YISH Cab’s apps. This includes communication type (phone, text or in-app message), date/time, and content (including recordings of phone calls solely when users are notified of the recording in advance).


3. Data from other sources. These include:


 


users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s data from that user.


YISH Cabs account owners who request services for or on behalf of other users (such as friends or family members), or who enable other users to request or receive services through their business accounts (such as Enterprise Customers).


users or others providing information in connection with claims or disputes.


YISH Cabs business partners through which users create or access their YISH Cabs account, such as payment providers, social media services, or apps or websites that use YISH Cab’s APIs or whose APIs YISH Cabs uses.


YISH Cabs business partners in connection with debit or credit cards issued by a financial institution in partnership with YISH Cabs to the extent disclosed in the terms and conditions for the card.


service providers who help us verify users’ identity, background information, and eligibility to work, detect fraud, and screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements.


insurance, vehicle, or financial services providers for drivers and/or delivery persons.


partner transportation companies (for drivers or delivery persons who use our services through an account associated with such a company).


publicly available sources.


marketing partners and service providers, including banks in connection with cash back programs, and data resellers.


law enforcement officials, public health officials, and other government authorities.


B. How we use data


YISH Cabs uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use data:


 


to enhance the safety and security of our users and services


for customer support


for research and development


to enable communications between users


for marketing and advertising


to send non-marketing communications to users


in connection with legal proceedings


Please see here for a summary of the data we collect and how we use it.


 


YISH Cabs uses the data we collect:


 


1. To provide our services. YISH Cabs uses data to provide, personalize, maintain, and improve our services.


 


This includes using data to:


 


create/update accounts.


enable transportation, delivery and other services/features, such as:


using location data to navigate rider pick-ups and order drop-offs, calculate ETAs, and track the progress of rides or deliveries.


enabling features that involve data sharing, such as sharing driver first name and vehicle information with riders to facilitate pick-ups, or features that enable ETA sharing and fare splitting.


matching available drivers and delivery persons to users requesting services, including based on personal data such as location and proximity to other users, and user settings / preferences (such as preferred destinations), and non-personal data such as vehicle type requested.


 


In some countries*, and/or in connection with programs such as YISH Cabs Pro or YISH Cabs One or products like YISH Cabs Reserve, matches are also determined using cancellation rates, ratings and user behavior information.


 


Please see here for more information.


enabling accessibility features.


enabling features that involve account linking, such as linking with third party reward programs such as Marriott Bonvoy, and accessing YISH Cabs Carshare through the YISH Cabs App.


facilitating and optimizing rental cars’ reservation, pick up and drop off through YISH Cabs Rent.


calculating prices and fares, including using location data and trip or order details (such as requested pick-up and drop off addresses). We may also consider non-personal data or factors, including date and time, estimated distance and time, minimum base fares, tolls, taxes and fees, and surge pricing.


process payments, and enable payment and e-money products such as YISH Cabs Money.


personalize users’ accounts. For example, we may present order recipients with personalized restaurant or food recommendations based on their prior orders and delivery location.


facilitate insurance, vehicle, invoicing, or financing solutions.


provide users with trip or delivery updates, generate receipts, and inform them of changes to our terms, services, or policies.


perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems.


YISH Cabs performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, are compatible with such uses, or are necessary for purposes of YISH Cabs and its users’ legitimate interests.


 


2. Safety, fraud protection and security. We use data to help maintain the safety, security, and integrity of our services and users. This includes:


 


verifying users' accounts, identity or compliance with safety requirements.


 


For example, we review driver and delivery person background checks (including criminal history where required or permitted by law) to verify their identities and eligibility to provide transportation or deliveries.


 


In the United States, we may also perform rider and order recipient identity verification using names, date of birth, emails, telephone numbers, payment information, and third-party wallets, to help deter use of our services by fraudulent accounts.


 


We also require verification of user identity and/or age to use payment methods such as cash, receive deliveries of alcohol or cannabis, or use products like YISH Cabs Carshare and YISH Cabs Rent. We process and compare user profile pictures, government-issued identification photos and numbers, or other user-submitted photographs to perform this verification, including in some regions through use of facial recognition technology. We also use such technology to prevent fraudulent use of identification photos, or to prevent users from creating multiple accounts.


 


We also use facial recognition technology to prevent fraudulent use of YISH Cabs accounts by those other than the account owner. This is done through YISH Cab’s Real-Time ID Check, which regularly asks drivers and delivery persons to take a selfie before they can go online and compares it with their profile picture. (In the UK, we also use location and device data associated with such selfies for this purpose). We also use this feature to verify change of bank account information, and to facilitate regaining account access.


 


We also use selfies to verify that users are wearing helmets or other safety gear through the use of object verification technology. We may use this and data from delivery persons’ devices to verify the type of vehicles they use to provide deliveries.


 


Please see here for more information regarding account and identity verification.


using customer service information (including reports of safety incidents), device data (e.g., to detect speeding or harsh braking / acceleration), transaction, and usage data to identify potentially unsafe drivers and driving. This can lead to drivers and delivery persons receiving messages encouraging safer driving, and/or account deactivation following human review.


using account, device, location, usage, transaction, wireless carrier, and other data, including communications between users and metadata, to prevent, detect, and combat fraud, including by guest users.


using reported incidents, user ratings*, and other feedback to encourage safe use of YISH Cab’s platform and compliance with our terms and as grounds for deactivating users with low ratings.


using driver data (such as past trip information and reported incident rates) and rider data (such as account information, cancellation and reported incident rates, current pick-up and drop-off location, past trip information, and ratings information) to predict and help avoid pairings of users that may result in increased risk of conflict.* We also avoid pairings where one user has previously given the other a low (e.g., 1 star) rating.


using location, phone number, user name, vehicle details and other relevant information to provide live support from safety experts during trips or deliveries.


The fraud and unsafe driving prevention and detection activities described above may be considered profiling under applicable laws, and can result in deactivation of users (generally only after human review). For information regarding how to object to the above activities, please see “Choice and transparency” below.


 


YISH Cabs performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, and/or for purposes of the legitimate safety and security interests of YISH Cabs, our users and members of the general public.


 


3. Customer support. We use the information we collect (which may include call recordings, chat logs, in-app audio recordings and dashcam footage) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.


 


YISH Cabs performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users or for purposes of YISH Cab’s legitimate interests in monitoring and improving its customer support services.


 


4. Research and development. We use data for analysis, machine learning, product development, research, and testing. This helps us make our services more convenient and easier-to-use, enhance the safety and security of our services, and develop new services and features.


 


YISH Cabs performs the above activities on the grounds that they are necessary for purposes of YISH Cabs legitimate interests in improving and developing new services and features.


 


5. Enabling communications between users. For example, a driver may message or call a rider to confirm a pick-up location, a rider may call a driver to retrieve a lost item, or a restaurant or delivery person may contact an order recipient with information about their order.


 


YISH Cabs performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users.


 


6. Marketing and Advertising. YISH Cabs uses data (other than guest users’ data) to market its services, and those of YISH Cabs partners.


 


We specifically use account, approximate location, device and usage data, preferred language, and trip and order history to provide ads and marketing communications that are personalized based on users’ observed or inferred location, interests and characteristics (which may include inferred gender*).


This includes using this data to:

send emails, text messages, push notifications, and in-app messages or other communications marketing or advertising YISH Cabs products, services, features, offers, promotions, sweepstakes, news and events. For example, we may send push notifications suggesting a user’s favorite destinations or merchants, or in-app messages offering discounts or promo for products or merchants similar to those a user has previously ordered.


display personalized advertising on third party apps or websites.


display third party advertising in YISH Cabs apps or in connection with our services. For example, we display ads for restaurants or merchants that are available on YISH Cabs apps. These ads (which are identified as “Sponsored Listings” in YISH Cabs apps) include recommendations that are personalized based on users’ location and order histories.


We also display ads for third party products that are not available on YISH Cabs apps. These ads may contain links to third party apps or websites. Users should refer to such third parties’ privacy notices for information on their collection and use of data when visiting such apps or websites.


 


We also provide ads that are personalized based on data about users’ current trip or delivery request, including time of request and services requested. For example, if a user requests a trip to a supermarket, we may display in-app ads for third party products that may be available at that supermarket.


 


We also measure the effectiveness of YISH Cabs ads, and of third-party ads displayed in YISH Cabs apps or in connection with our services.


 


YISH Cabs performs the above activities on the grounds that they are necessary for purposes of YISH Cabs legitimate interests in informing users about YISH Cabs services and features or those offered by YISH Cabs partners. See the sections titled “Choice and transparency” and “Marketing and advertising choices” for information on users’ choices regarding how YISH Cabs may use their data for marketing and advertising.


 


7. Non marketing communications. YISH Cabs may use data to send surveys and other communications that are not for the purpose of marketing the services or products of YISH Cabs or its partners. We may also send users communications regarding elections, ballots, referenda, and other political processes that relate to our services. For example, YISH Cabs has notified users of ballot measures or pending legislation relating to YISH Cabs services in those users’ areas.


 


YISH Cabs performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, or for purposes of YISH Cabs and its users’ legitimate interests in informing users about events that may have an impact on their use of YISH Cabs services.


 


8. Legal proceedings and requirements. We use data to investigate or address claims or disputes relating to use of YISH Cabs services, to satisfy requirements under applicable laws, regulations, operating licenses or agreements, insurance policies, or pursuant to legal process or governmental request, including from law enforcement.


 


YISH Cabs performs the above activities on the grounds that they are necessary for purposes of YISH Cabs legitimate interests in investigating and responding to claims and disputes relating to use of YISH Cabs services and features, and/or necessary for compliance with applicable legal requirements.


 


C. Cookies and third-party technologies


YISH Cabs and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice, and YISH Cabs Cookie Notice.


 


Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and ads. YISH Cabs uses cookies and similar technologies for purposes such as:


 


authenticating users


remembering user preferences and settings


determining the popularity of content


delivering and measuring the effectiveness of advertising campaigns


analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services


We may also allow others to provide audience measurement and analytics services for us, to serve ads on our behalf across the internet or for other companies’ products and services on our apps, and to track and report on the performance of those ads. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.


 


Please see our Cookie Notice for more information regarding the use of cookies and other technologies described in this section.


 


D. Data sharing and disclosure


Some of YISH Cabs services and features require that we share data with other users, or at users’ request or with their consent. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.


 


YISH Cabs may share data:


 


1. With other users


 


This includes sharing:


 


riders’ first name, rating, and pickup and/or drop off locations with drivers.


riders’ first name with other riders in a carpool trip. Riders in carpool trips may also see the other riders’ drop off location.


order recipients’ first name and order details, including items ordered, allergies or food preferences and special instructions, with other recipients in a group order.


order recipients’ first name, delivery address, and order information (including drug prescriptions, special instructions, allergies or food preferences) with the restaurant or merchant and, for order deliveries, with the delivery person. We may also share ratings and feedback, or other information to the extent required by law, with the restaurant or merchant and, for order deliveries, the delivery person.


for drivers and delivery persons, we may share data with the riders, order recipients and restaurants or merchants, including name and photo; vehicle make, model, color, license plate, and vehicle photo; location (before and during trip); average rating provided by users; total number of trips; period of time since they signed up to be a driver or delivery person; contact information; and driver or delivery person profile, including compliments and other feedback submitted by past users. For drivers and delivery persons who self-identify as deaf or hard of hearing via our in-app accessibility settings, we will share that information with the riders and order recipients.


 


We also provide riders and order recipients with receipts containing information such as a breakdown of amounts charged, driver or delivery person first name, photo, and route map. We also include other information on those receipts if required by law.


With an account owner when used by another person, such as when a rider uses their employer’s YISH Cabs for Business profile, a rider or order recipients uses an account linked to their Family profile, a driver or delivery person uses an account owned by or associated with an YISH Cabs partner transportation company or restaurant, or a delivery person acts as a substitute (UK only).


 


In addition, if a user creates an account using an email address affiliated with an YISH Cabs for Business account owner (i.e., their employer), we may use, and share their profile data (such as name and email address) with such account owner, to help that user expense trips or orders to that YISH Cabs for Business account.*


for those who participate in YISH Cabs referral program, we share certain data of referred users, such as trip count, with the user who referred them as necessary to determine the referral bonus.


2. At users’ request or with users’ consent


 


This includes sharing data with:


 


Other people at a user’s request. For example, we share a user’s ETA and location with a friend when requested by that user, or a user’s trip information when they split a fare with a friend.


YISH Cabs business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, YISH Cabs may share certain data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; or restaurants, merchants or other YISH Cabs business partners and their users in connection with promotions, contests, or specialized services.


Emergency services. We offer features that enable users to share their data with police, fire, and ambulance services in the event of an emergency or after certain incidents. For more information, please see “Choice and Transparency” and “Emergency Data Sharing” below.


Insurance companies. If a user has reported or submits a claim to an insurance company relating to YISH Cabs services, YISH Cabs will share certain data with that insurance company for the purpose of adjusting or handling the user’s insurance claim.


Merchants or restaurants. If an order recipient adds a merchant loyalty membership number to their user account, YISH Cabs will share their loyalty membership and order details with such merchant or restaurant when they place an order. Order recipients may also opt-in to share their contact and order details with a specific merchant or restaurant to receive marketing communications from such merchant or restaurant.


General public. Questions or comments from users submitted through public forums such as YISH Cabs blogs and YISH Cabs social media pages may be viewable by the public, including any data included in the questions or comments submitted by a user.


3. With YISH Cabs subsidiaries and affiliates


 


We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, YISH Cabs processes and stores such data in the United States on behalf of its international subsidiaries and affiliates.


 


4. With YISH Cabs service providers and business partners


 


These include the third parties, or categories of third parties, listed below. Where a third party is identified, please see their linked privacy notices for information regarding their collection and use of personal data.


 


payment processors and facilitators, including payment gateways.


background check, identity verification and risk solutions providers.


cloud storage providers.


customer support platform and service providers.


Google, in connection with the use of Google Maps in YISH Cabs apps.


social media companies, including Facebook and TikTok, in connection with YISH Cabs use of their tools in YISH Cabs apps and websites.


marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectiveness.


 


This includes advertising intermediaries, such as The Trade Desk, Google, Criteo and Rokt and others, that enable YISH Cabs to display and/or measure the effectiveness of personalized ads for third party products that are displayed in YISH Cabs apps. We share data -- including advertising or device identifier, hashed email address, approximate location, current trip or order information, and ad interaction data -- with these intermediaries to enable their services and for such other purposes as are disclosed in their privacy notices. Users may opt out from ad personalization in the YISH Cabs app here and in the YISH Cabs Eats app here. For more information regarding these intermediaries’ privacy practices, including how to submit requests to them relating to their handling of personal data, please see their privacy notices linked above.


research partners, including those performing surveys or research projects in partnership with YISH Cabs or on YISH Cabs behalf.


service providers that assist YISH Cabs to enhance the safety and security of YISH Cabs apps and services.


service providers that provide us with artificial intelligence and machine learning tools and services.


accountants, consultants, lawyers, and other professional service providers.


insurance and financing partners.


insurance companies, in connection with insurance claims made or reported by a user relating to YISH Cabs services, and for the purpose of adjusting or handling the insurance claim.


airports.


providers of bikes and scooters that can be rented through YISH Cabs apps, third-party vehicle suppliers, including fleet and rental partners.


5. For legal reasons or in the event of a dispute


 


YISH Cabs may share users’ data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, insurance policy, or where the disclosure is otherwise appropriate due to safety or similar concerns.


 


This includes sharing data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), insurance companies, or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect YISH Cabs rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share a user’s data, including trip or order information, with the owner of that credit card.


 


For more information, please see YISH Cabs Guidelines for Law Enforcement Authorities - United States, Guidelines for Law Enforcement Authorities - Outside the US, and Guidelines for Third Party Data Requests and Service of Legal Documents.


 


This also includes sharing data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.


 


6. With consent


 


YISH Cabs may share a user’s data other than as described in this notice if we notify the user and they consent to the sharing.


 


E. Data retention and deletion


YISH Cabs retains user data for as long as necessary for the purposes described above. Users may request account deletion through the YISH Cabs apps and websites.


 


YISH Cabs retains user data for as long as necessary for the purposes described above, which varies depending on data type, the category of user to whom the data relates, the purposes for which we collected the data, and whether the data must be retained after an account deletion request for the purposes described below.


 


For example, we retain data:


 


for the life of users’ accounts if such data is necessary to provide our services. E.g., account data.


for 7 years if necessary to comply with tax requirements. E.g., drivers’ and delivery persons’ trip or delivery location information.


for defined periods as necessary for purposes of safety or fraud prevention. E.g., we retain incomplete driver applications for 1 year, and rejected driver applications for 7 years.


Users may request deletion of their account through the Privacy menus in the YISH Cabs app, or through YISH Cabs website (riders and order recipients here; drivers and delivery persons here; guest checkout users here).


 


Following an account deletion request, we delete the user’s account and data, except as necessary for purposes of safety, security, fraud prevention or compliance with legal requirements, or because of issues relating to the user’s account (such as an outstanding credit or an unresolved claim or dispute). For drivers and delivery persons, this generally means that we retain certain of their data for as long as necessary for actual or potential tax, litigation, or insurance claims. For rider and order recipients, we generally delete data within 90 days of an account deletion request, except where retention is necessary for the above reasons.


 


Choice and transparency


YISH Cabs also enables users to request access to or copies of their data, make changes or updates to their accounts, request deletion of their accounts, or request that YISH Cabs restrict its processing of user data.


 


1. Privacy settings


 


Riders and order recipients can set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications in YISH Cabs Privacy Center, which is accessible via the Privacy menu in the YISH Cabs apps.


 


Location data collection (riders and order recipients)


 


Riders and order recipients can enable/disable YISH Cabs collection of their mobile device location data through their device settings, which can be accessed via Location Sharing menu in the Privacy Center in the YISH Cabs apps.


Share Live Location (riders and order recipients)


 


Riders and order recipients can enable/disable YISH Cabs sharing of their mobile device real-time location data with their drivers or delivery persons (as applicable) through their device settings, which can be accessed via the Location Sharing menu in the Privacy Center in the YISH Cabs apps.


Gender identity


 


Riders can update their gender information through the Gender Identity menu, which can be accessed in the Ads and Data menu in the Privacy Center.


Emergency Data Sharing


 


Riders may enable YISH Cabs sharing of their mobile device real-time location data with emergency police, fire, and ambulance services. This includes sharing approximate location at the time the emergency call was placed; the car’s make, model, color, and license plate information; the rider’s name and phone number; pickup and drop off locations; and the driver’s name.


 


Riders may enable/disable this feature via the Account > Settings > Privacy > Location Sharing menu, or the Safety Center.


 


Drivers and delivery persons can also enable/disable Emergency Data Sharing via the App settings > Emergency Data Sharing menu, or the Safety Toolkit.


Notifications: discounts and news


 


Users may enable YISH Cabs to send push notifications about discounts and news from YISH Cabs. Users may control whether they receive push notifications here.


Third-party app access


 


Users may authorize third-party applications to access their YISH Cabs account data to enable additional features. Users can review / withdraw access by third-party applications here or via YISH Cabs Privacy Center.


2. Device permissions


 


Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Users should check the available settings on their devices, or check with their provider.


 


3. In-app ratings pages


 


After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, rider ratings are available to drivers from whom they request transportation, and driver ratings are available to their riders.


 


Riders can see their average rating in the main menu of the YISH Cabs app, and also access a breakdown of their average rating in YISH Cabs Privacy Center.


 


Drivers can see their average rating after tapping their profile photo in the YISH Cabs Driver app. Click here for more information.


 


Delivery persons may also be rated by order recipients, restaurants and merchants. Click here for more information.


 


4. Marketing and advertising choices


 


YISH Cabs provides users with the following choices regarding how their data is used for purposes of marketing and advertising:


 


Personalized marketing communications from YISH Cabs: Users may choose here whether YISH Cabs may use their data to send personalized communications (such as, emails, push notifications, and in-app messages) about YISH Cabs products and services. Users may also choose here whether to receive any marketing emails or push notifications from YISH Cabs.


Data Sharing and Tracking: Users may choose here whether YISH Cabs may share their data with third parties, or collect data regarding their visits and actions on third-party apps or websites, for purposes of personalized ads.


Personalized Ads: Users may choose whether YISH Cabs uses their YISH Cabs trip, order or search history to personalize the ads they see on YISH Cabs or YISH Cabs Eats and Postmates.


Cookies and related technologies: For information on how to control YISH Cabs use of cookies and related technologies, including for purposes of displaying personalized ads, please see our Cookie Notice.


5. User data requests


 


YISH Cabs provides users with a variety of ways to learn about, control, and submit questions and comments about YISH Cabs handling of their data. In addition to the methods indicated below, users may also submit data requests via our Privacy Inquiry Form (riders and order recipients here, drivers and delivery persons here).


 


Data access and portability: Depending on where they are located, users may have the right to “access” their data (meaning, to be informed of the data that YISH Cabs has collected about them), and to “portability” of their data (meaning, to receive a copy of such data). Regardless of their location, YISH Cabs provides several options for viewing and obtaining copies of the data YISH Cabs has collected about them.


 


Users can access data including their profile data and trip or order history through the YISH Cabs apps or via YISH Cabs website.


 


Our Explore Your Data feature allows users to view an online summary of certain information about their account, such as number of trips or orders, rating, rewards status, and number of days since they’ve been an YISH Cabs user.


 


Our Download Your Data feature allows users to download a copy of the most requested data relating to use of YISH Cabs, including account, usage, communications, and device data.


Changing or updating data: Users can edit the name, phone number, email address, payment method, and profile picture through the Settings menu in YISH Cabs apps or driver portal.


Deleting data: Users may request deletion of their account through YISH Cabs Privacy Center.


Objections, restrictions, and complaints: Users may request that we stop using all or some of their data, or that we limit our use of their data. This includes objecting to our use of data that is based on YISH Cabs legitimate interests. YISH Cabs may continue to process data after such objection or request to the extent required or permitted by law.


 


In addition, depending on their location, Users may have the right to file a complaint relating to YISH Cabs handling of their data with the data protection authority in their country. For example, users in the EU and Latin America may submit such requests to the data protection authorities in the country in which they live.


This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Application refers to YISH Cabs, the software program provided by the Company.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to YISH Transport Pvt Ltd, Chennai.

  • Country refers to: Tamil Nadu, India

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Application.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

  • Google
  • Facebook
  • Instagram
  • Twitter
  • LinkedIn

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:

  • Information regarding your location
  • Information from your Device's phone book (contacts list)
  • Pictures and other information from your Device's camera and photo library

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Usage, Performance and Miscellaneous

We may use third-party Service Providers to maintain and improve our Service.

  • Google Places

    Google Places is a service that returns information about places using HTTP requests. It is operated by Google

    Google Places service may collect information from You and from Your Device for security purposes.

    The information gathered by Google Places is held in accordance with the Privacy Policy of Google: https://www.google.com/intl/en/policies/privacy/

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: